Google Recruitment 2015 Fresher Google Jobs in Hyderabad as Support Specialist, Consumer Operations.
Google Recruitment 2015: Google India Jobs for BE/ B.Tech/ B.SC/ BA graduates as Support Specialist, Consumer Operations in Hyderabad.
Google Recruitment Details:
Job Role: Support Specialist
Eligibility: BE/ B.Tech/ B.SC/ BA
Consumer Operations team is all about focusing on the user. You work on our flagship consumer products like Gmail, Chrome, Android and Google+ to actively support global users through help centers and online communities. You are a Google guru. You have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation.
Provide outstanding customer service to Google’s users over phone, e-mail and/or live chat.
Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
Develop innovative ideas to drive process, product and support improvements proactively.
1. BE/ B.Tech/ B.SC in Computer Science / BA or related technical field or equivalent practical experience.
2. Ability to speak and write English fluently and idiomatically.
1. 2 years of relevant customer/client service experience within an online environment.
2. Proven expertise in SQL.
3. Strong analytical and problem solving skills.
4. Strong focus for customer experience.
5. Strong stakeholder management skills.